Privacy Policy

Last Updated: September 2026

At Zenoraaa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using the Zenoraaa website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Full name

• Mobile/telephone number

• Email address

• Billing and shipping address

• City and postal/ZIP code

• Order and purchase details

• Payment-related information

• Account login information, if you create an account

• Messages or information you provide when contacting customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device type, operating system, pages visited, and website usage information.

2. How We Use Your Information

Zenoraaa may use your information to:

• Process and deliver your orders

• Confirm orders and provide delivery updates

• Process payments and refunds

• Provide customer support

• Respond to questions, requests, or complaints

• Improve our products, services, and website

• Prevent fraud, misuse, and unauthorized activity

• Maintain website security

• Personalize your shopping experience

• Send important information regarding your orders or account

• Send promotional offers, discounts, or marketing communications where permitted

You may opt out of promotional communications at any time.

3. Payment Information

Zenoraaa may offer different payment methods, including Cash on Delivery and online payment options, depending on availability.

When you make an online payment, your payment information may be processed by the relevant third-party payment service provider. Zenoraaa does not need to store your complete debit or credit card details on its own systems when payment processing is handled by a third-party payment provider.

Please review the privacy policies of the applicable payment provider for information about how it handles your payment data.

4. Cookies and Similar Technologies

Zenoraaa may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep products in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Provide relevant content and marketing

• Maintain website security

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website features.

5. Sharing Your Information

Zenoraaa does not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies

• Payment processing providers

• Website hosting and technology providers

• Customer support or communication services

• Marketing and analytics service providers

• Fraud prevention and security services

These service providers receive only the information reasonably necessary to perform their services.

We may also disclose information where required by applicable law, legal process, government authorities, or to protect the rights, safety, and security of Zenoraaa, our customers, or others.

6. Order & Delivery Information

When you place an order, we may share relevant information such as your name, phone number, delivery address, and order details with the courier or delivery service responsible for delivering your package.

This information is used solely as necessary to fulfill and deliver your order.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• Complete transactions and provide services

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Meet applicable legal, accounting, or regulatory requirements

When information is no longer reasonably required, we may securely delete or anonymize it.

9. Children's Privacy

Zenoraaa's website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Zenoraaa is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Your Privacy Choices

Depending on applicable law and the circumstances, you may have rights or choices regarding your personal information, including:

• Requesting access to certain personal information we hold about you

• Requesting correction of inaccurate information

• Requesting deletion where applicable

• Choosing whether to receive promotional communications

• Asking questions about how your information is used

To make a privacy-related request, please contact Zenoraaa using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you information about:

• New products

• Special offers

• Discounts

• Promotions

• Seasonal campaigns

• Other Zenoraaa updates

You can unsubscribe from promotional emails or messages at any time by following the available unsubscribe instructions or contacting us.

Transactional messages, such as order confirmations and delivery updates, may still be sent when necessary to fulfill your order.

13. Changes to This Privacy Policy

Zenoraaa may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Zenoraaa handles your information, please contact us through the customer support information provided on our website.

Zenoraaa

Your Privacy. Our Responsibility.

We are committed to handling your information responsibly and providing you with a safe and trustworthy shopping experience.