Terms & Conditions

Last Updated: September 2026

Welcome to Zenoraaa. These Terms & Conditions govern your use of our website and your purchase of products from Zenoraaa.

By accessing our website, creating an account, or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before using our services.

1. About Zenoraaa

Zenoraaa is an online multi-category shopping platform offering products across various categories, including fashion, beauty, kitchen, home accessories, electronics, and other products available on our website.

We reserve the right to add, remove, modify, or discontinue products and services at any time.

2. Eligibility

By using our website or placing an order, you confirm that:

• The information you provide is accurate and complete.

• You are legally capable of entering into a purchase transaction.

• You will use the website only for lawful purposes.

• You will not misuse, disrupt, or attempt to gain unauthorized access to our website or services.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, and prices displayed on our website are accurate.

However:

• Actual product colors may vary slightly depending on your device or screen settings.

• Minor differences in appearance, packaging, or specifications may occur.

• Product images may sometimes be used for illustrative purposes.

• Availability and specifications may change without prior notice.

If you have questions about a product before placing an order, please contact our customer support team.

4. Prices

All product prices displayed on the Zenoraaa website are subject to change without prior notice.

The applicable price for your order will generally be the price displayed at the time you place the order.

Where applicable, additional charges such as delivery fees, taxes, or other applicable charges will be displayed during the checkout process.

5. Orders

When you place an order with Zenoraaa, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation through the contact information provided by you.

Zenoraaa reserves the right to:

• Accept or decline an order.

• Cancel an order due to product unavailability.

• Cancel an order where incorrect pricing or product information was displayed.

• Limit quantities of certain products.

• Request additional information to verify an order.

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund procedures.

6. Cash on Delivery Orders

For Cash on Delivery (COD) orders, payment is collected when the order is delivered, subject to the available payment options and delivery arrangements.

Customers are responsible for providing accurate contact and delivery information and for being available to receive their order.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD orders.

7. Online Payments

Where online payment is available, payments may be processed through third-party payment providers.

Zenoraaa does not guarantee the availability of every payment method at all times.

If a payment is successfully charged but the order cannot be fulfilled, the applicable amount will be refunded through the relevant payment process.

8. Shipping & Delivery

Zenoraaa works with third-party courier and delivery partners to deliver orders across applicable locations in Pakistan.

Delivery times may vary depending on:

• Delivery location

• Product availability

• Courier operations

• Weather conditions

• Public holidays

• Unexpected logistical circumstances

Any delivery timeframe displayed on the website is an estimated timeframe unless specifically stated otherwise.

Zenoraaa is not responsible for delays caused by circumstances outside our reasonable control.

9. Customer Information

Customers are responsible for providing accurate information, including:

• Full name

• Phone number

• Delivery address

• City

• Email address, where applicable

Zenoraaa is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

10. Returns, Refunds & Exchanges

Our returns and refunds are governed by our separate Return & Refund Policy.

Generally, eligible products may be returned within 7 days of delivery, subject to the conditions and exclusions described in that policy.

Customers should review the Return & Refund Policy before placing an order.

11. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, Zenoraaa may contact the customer regarding an alternative product, replacement, or applicable refund.

12. Promotional Offers & Discounts

Zenoraaa may occasionally offer promotional campaigns, discount codes, vouchers, or special offers.

Promotional offers may:

• Have specific validity periods.

• Apply only to selected products.

• Have minimum order requirements.

• Be subject to quantity limitations.

• Not be combined with other promotions unless specifically stated.

Zenoraaa reserves the right to modify or withdraw promotional offers where necessary.

13. User Accounts

If you create an account on Zenoraaa, you are responsible for keeping your login credentials confidential.

You are responsible for activities conducted through your account.

If you believe that your account has been accessed without authorization, please contact us immediately.

Zenoraaa reserves the right to suspend or terminate accounts that violate these Terms & Conditions or are involved in fraudulent or abusive activity.

14. Prohibited Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to our systems.

• Interfere with website functionality or security.

• Submit false or misleading information.

• Use automated systems to scrape or collect website content without permission.

• Attempt fraudulent transactions.

• Abuse promotional offers, discount codes, or return policies.

• Upload or transmit malicious software.

• Use Zenoraaa's content or branding without authorization.

15. Intellectual Property

All content available on the Zenoraaa website, including but not limited to:

• Brand name

• Logos

• Product descriptions

• Images

• Graphics

• Website design

• Text

• Promotional materials

is owned by or licensed to Zenoraaa unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

16. Third-Party Services

Zenoraaa may use third-party services for payment processing, shipping, analytics, marketing, website hosting, communication, and other business functions.

Your use of third-party services may also be subject to their own terms and policies.

Zenoraaa is not responsible for the independent policies, actions, or availability of third-party services.

17. Limitation of Liability

To the extent permitted by applicable law, Zenoraaa will not be responsible for losses or damages arising from:

• Delays caused by third-party courier services.

• Website interruptions beyond our reasonable control.

• Incorrect information provided by customers.

• Improper use of products by customers.

• Events outside our reasonable control.

• Unauthorized access resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

18. Force Majeure

Zenoraaa will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, strikes, transportation disruptions, internet or technology failures, civil emergencies, or other unforeseen events.

19. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available without interruption.

• Free from errors.

• Free from technical issues.

• Completely secure.

• Free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.

20. Privacy

Your use of Zenoraaa is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

21. Changes to These Terms

Zenoraaa may update these Terms & Conditions from time to time.

Changes may be made to reflect updates to our products, services, business practices, or applicable requirements.

The updated version will be published on this page along with the revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

22. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any disputes relating to your use of the Zenoraaa website or purchases from Zenoraaa will be handled in accordance with applicable Pakistani law.

23. Contact Us

If you have questions about these Terms & Conditions, your order, or any Zenoraaa service, please contact our customer support team through the contact details provided on our website.

Zenoraaa

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