Shipping Policy – Cash on Delivery (COD)

Last Updated: September 2026

At Zenoraaa, we make shopping simple and convenient. Customers across Pakistan can place eligible orders through Cash on Delivery (COD) and pay when their package arrives.

1. COD Availability

Cash on Delivery is available for eligible products and delivery locations across Pakistan.

COD availability may depend on:

• Delivery location

• Order value

• Product category

• Courier coverage

• Other operational requirements

Zenoraaa reserves the right to restrict COD availability for certain orders or locations.

2. Order Confirmation

After placing a COD order, our team may contact you by phone call, SMS, or WhatsApp to confirm your order.

Please keep your phone available and provide accurate contact information.

Orders that cannot be confirmed may be delayed or cancelled.

3. Order Processing

Once your COD order is confirmed, we generally process it within 1–3 business days.

Orders may take longer during sales, holidays, or periods of high demand.

4. Delivery Time

Estimated delivery after dispatch:

• Major cities: 2–5 business days

• Other cities: 3–7 business days

• Remote areas: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather, holidays, road conditions, or other unforeseen circumstances.

5. COD Payment

For COD orders, payment is made in cash to the authorized courier representative at the time of delivery.

Customers are requested to:

• Keep the required amount ready.

• Check the order details before making payment.

• Avoid sending payment to unofficial numbers or individuals claiming to represent Zenoraaa.

6. Shipping Charges

Applicable shipping charges will be displayed or communicated before order confirmation.

Shipping charges may vary depending on the delivery location, package size, weight, product type, and promotional offers.

Zenoraaa may offer free shipping on selected orders or during promotional campaigns.

7. Customer Responsibility

Customers must provide accurate:

• Full name

• Phone number

• Complete delivery address

• City

• Postal code, where applicable

Zenoraaa is not responsible for failed or delayed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery or Refusal

If a customer is unavailable, unreachable, provides an incorrect address, or refuses a confirmed COD order, the parcel may be returned to Zenoraaa.

Repeated refusal or failure to receive confirmed COD orders may result in COD restrictions on future orders.

9. Order Cancellation

COD orders may be cancelled before dispatch by contacting Zenoraaa Customer Support.

Once an order has been dispatched, cancellation may no longer be possible.

10. Damaged or Incorrect Orders

If your package arrives damaged, opened, tampered with, or contains an incorrect product, please contact Zenoraaa within 48 hours of delivery.

Please provide your order number and clear photos or video of the package/product.

Eligible issues will be handled according to our 7-Day Return & Refund Policy.

11. Tracking

Where available, tracking information may be provided after your order has been dispatched.

Tracking may take some time to become active after the courier receives the package.

12. Contact Us

For questions regarding COD orders, shipping, delivery, or tracking, please contact Zenoraaa Customer Support using the contact details provided on our website.

Please mention your order number when contacting us.

Zenoraaa

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