Return & Refund Policy

Last Updated: September 2026

At Zenoraaa, your satisfaction matters to us. We carefully check and pack every order before dispatch, but we understand that sometimes a product may not meet your expectations. Our 7-Day Return & Refund Policy is designed to make the process simple, fair, and transparent.

1. 7-Day Return Policy

You may request a return within 7 calendar days of receiving your order.

To be eligible for a return, the product must:

• Be unused, unworn, and in its original condition.

• Be returned with its original packaging, tags, labels, accessories, manuals, and any complimentary items provided with the order.

• Not show signs of use, washing, damage, alteration, or misuse.

• Be accompanied by proof of purchase or the original order details.

Products returned without their original packaging or with missing accessories may not be eligible for a refund or may be subject to a deduction.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective or not functioning as described

• Different from the product you ordered

• Missing an item or accessory

please contact us within 48 hours of delivery.

For damaged or incorrect orders, we may request clear photos or a short video showing the product and its packaging so that our team can verify the issue.

Once the issue is verified, Zenoraaa may offer a replacement, exchange, store credit, or refund, depending on product availability and the circumstances of the case.

3. Change of Mind / Unwanted Products

If you simply change your mind about a purchase, a return may be accepted within the 7-day return period provided the product meets all return conditions.

In such cases, return shipping charges may be the customer's responsibility.

Original delivery charges, if applicable, may also be non-refundable.

4. Non-Returnable Products

For hygiene, safety, customization, or other practical reasons, certain products may not be eligible for return.

These may include:

• Personal-care and hygiene products once opened or used

• Beauty products that have been opened or used

• Cosmetics and skincare products once opened

• Undergarments and other intimate products

• Customized or personalized products

• Products specifically marked as "Non-Returnable" on the product page

• Items damaged or altered after delivery due to customer use

• Products returned without required accessories, tags, packaging, or complimentary items

Where a product has category-specific return conditions, those conditions will apply.

5. How to Request a Return

To request a return, please contact Zenoraaa Customer Support within 7 days of receiving your order.

Please provide:

1. Your order number

2. Product name

3. Reason for the return

4. Clear photos/videos of the product, if applicable

Our customer support team will review your request and provide the next steps.

Please do not send a product back before your return request has been approved by Zenoraaa.

6. Return Inspection

Once we receive the returned product, our team will inspect it to confirm that it meets our return conditions.

If the product passes inspection, we will proceed with the applicable refund, replacement, exchange, or store credit.

If the returned product does not meet our return requirements, we reserve the right to reject the return.

7. Refunds

Once your return has been approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Depending on the payment method and processing time, it may take several business days for the refunded amount to become available to you.

For eligible returns caused by a damaged, defective, or incorrect product, Zenoraaa will handle the return according to the circumstances of the case.

For change-of-mind returns, applicable delivery or return shipping charges may be deducted from the refundable amount.

8. Exchanges & Replacements

If you receive a damaged, defective, or incorrect item, Zenoraaa may offer a replacement or exchange where the same product is available.

If the requested replacement is unavailable, we may offer an alternative resolution such as a refund or store credit.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted if the order has not already been dispatched.

Once an order has been shipped, it will be handled according to our return policy.

10. Important Return Conditions

To help us process your return quickly:

• Please keep the original packaging until you are satisfied with your purchase.

• Do not remove product tags or labels unnecessarily.

• Do not use, wash, alter, or damage the product if you intend to return it.

• Keep all accessories, manuals, boxes, and complimentary items.

• For delivery-related damage, please take photos/videos as soon as possible after receiving the package.

11. Policy Changes

Zenoraaa reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges, or replacements, please contact our customer support team.

Zenoraaa — Shop with Confidence.

We are committed to providing a smooth shopping experience and resolving genuine product issues fairly and professionally.